Privacy Policy

GJ Clening Services Ltd ("we", "us", "our") is a professional cleaning company registered in England and Wales (Company No. 17478067). We are the data controller for the personal information we collect and process.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.

We may collect and process the following categories of personal information:

• Contact information — your name, email address and telephone number when you contact us or submit an enquiry or quotation request.
• Property information — details about your property or business type and the cleaning service you require, provided when requesting a quotation.
• Communication records — records of correspondence between you and us, including emails and messages submitted via our website forms.
• Service and transaction information — details relating to cleaning services we have provided or agreed to provide to you.
• Technical information — information collected automatically when you visit our website, which may include your IP address, browser type and pages visited, depending on the analytics tools in use.

We only collect personal information that is necessary for the purposes described in this policy. We do not collect sensitive personal data unless you choose to provide it.

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with quotations for cleaning services.
• To arrange, manage and deliver cleaning services you have requested.
• To communicate with you about your booking, service or enquiry.
• To maintain records of our business activities and comply with our legal and regulatory obligations.
• To improve our website and services.

Under UK GDPR, we rely on the following legal bases for processing your personal information:

• Contract — processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, providing a quotation or delivering a cleaning service).
• Legitimate interests — processing is necessary for our legitimate business interests, such as responding to enquiries and maintaining business records, where these interests are not overridden by your rights.
• Legal obligation — processing is necessary to comply with a legal obligation to which we are subject.
• Consent — where we rely on your consent, you have the right to withdraw it at any time.

When you submit a contact or quotation request form on our website, the information you provide is used solely to respond to your enquiry and, where applicable, to provide you with a quotation for cleaning services.

We will not use your contact details to send you unsolicited marketing communications without your consent.

Our website may use cookies and similar technologies to improve your browsing experience and to collect information about how visitors use the site. Where analytics tools are used, they may collect information such as pages visited, time spent on the site and the source of your visit.

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

We will only use non-essential cookies and analytics tools where you have provided your consent via our cookie consent notice.

We may share your personal information with third-party service providers who assist us in operating our website and delivering our services. These providers are required to handle your information securely and in accordance with applicable data protection law, and they are not permitted to use it for their own purposes.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. Access to personal information is restricted to those who need it to carry out their responsibilities.

Where personal information is transmitted electronically, we use appropriate security measures to protect it in transit.

We retain personal information for as long as is necessary for the purposes for which it was collected, or as required by law. In general:

• Enquiry and quotation records are retained for a reasonable period to allow us to follow up and manage our business relationships.
• Records relating to cleaning services provided are retained for the period required to fulfil our contractual and legal obligations.
• Financial and accounting records are retained for the period required by applicable law.

When personal information is no longer required, we will delete or anonymise it securely.

Under UK GDPR, you have the following rights in relation to your personal information:

• Right of access — you have the right to request a copy of the personal information we hold about you.
• Right to rectification — you have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure — you have the right to request that we delete your personal information in certain circumstances.
• Right to restriction of processing — you have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability — you have the right to receive your personal information in a structured, commonly used and machine-readable format in certain circumstances.
• Right to object — you have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis.
• Rights relating to automated decision-making — we do not make decisions about you based solely on automated processing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

ICO website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please contact us in the first instance using the details below.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

GJ Clening Services Ltd
Company No. 17478067
Registered in England and Wales

You may contact us via the enquiry form on our website or by using the contact details provided on our Contact page.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.