Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of cleaning services by GJ Clening Services Ltd ("we", "us", "our"), a company registered in England and Wales (Company No. 17478067), to our customers ("you", "the customer").

By requesting, booking or accepting cleaning services from us, you agree to be bound by these Terms. Please read them carefully before engaging our services.

We provide professional cleaning services including, but not limited to, domestic cleaning, commercial cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, new build cleaning, office cleaning, window cleaning and carpet and upholstery cleaning.

The specific services to be provided, the scope of work and the agreed price will be set out in the quotation or service agreement provided to you prior to commencement of work.

All quotations provided by us are free of charge and without obligation. Quotations are based on the information provided by you at the time of enquiry. We reserve the right to revise a quotation if the scope of work differs materially from the information originally provided.

A quotation remains valid for 30 days from the date of issue unless otherwise stated.

Acceptance of a quotation constitutes agreement to these Terms.

A booking is confirmed when we have accepted your request and provided written or verbal confirmation. We reserve the right to decline any booking at our discretion.

It is your responsibility to ensure that access to the property is available at the agreed time and that the property is ready for the cleaning service to be carried out.

You must ensure that we have safe and unobstructed access to the areas of the property to be cleaned at the agreed time. If access is not available and we are unable to carry out the service, we reserve the right to charge a reasonable call-out fee.

Where keys or access codes are provided, we will handle them with care and return them as agreed. We accept no liability for loss or damage resulting from the use of keys or access codes provided by you.

Our charges are as set out in the agreed quotation or service agreement. We reserve the right to adjust our prices with reasonable notice.

Payment terms will be agreed at the time of booking. Unless otherwise agreed in writing, payment is due upon completion of the service.

We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

If you need to cancel or reschedule a booking, please notify us as soon as possible. We request at least 24 hours' notice for cancellations or rescheduling where practicable.

We reserve the right to charge a reasonable cancellation fee where insufficient notice is given or where we have incurred costs in preparation for the service.

We will endeavour to provide reasonable notice if we need to cancel or reschedule a booking. In the event that we cancel a booking, we will not charge a cancellation fee.

We will carry out cleaning services with reasonable skill and care, using appropriate equipment and cleaning products.

We will take reasonable precautions to protect your property and belongings whilst carrying out our services.

Our staff will conduct themselves professionally and respectfully at all times.

You agree to:

• Provide accurate information about the property and the scope of work required.
• Ensure that the property is safe for our staff to work in.
• Inform us of any hazards, fragile items, or areas that require special attention or should not be cleaned.
• Ensure that any pets are secured and do not pose a risk to our staff.
• Make payment in accordance with the agreed terms.

We take care when working in your property. In the event that damage is caused by our negligence, please notify us in writing as soon as possible and no later than 24 hours after the service was completed.

We will not be liable for damage that results from pre-existing conditions, wear and tear, or items that are inherently fragile or not properly secured.

Our liability for any claim arising from the provision of our services is limited to the value of the service provided, except where liability cannot be excluded by law.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

We maintain appropriate public liability insurance in connection with the provision of our cleaning services. Details of our insurance cover are available on request.

If you are not satisfied with the service provided, please contact us as soon as possible. We will endeavour to address any concerns promptly and fairly.

Where a complaint relates to the quality of a clean, we may offer to return to the property to rectify any issues at no additional charge, at our discretion.

We treat all information about your property and personal circumstances with discretion and in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms from time to time. Any changes will be published on our website. Continued use of our services following any changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us:

GJ Clening Services Ltd
Company No. 17478067
Registered in England and Wales

You may contact us via the enquiry form on our website or by using the contact details provided on our Contact page.